Privacy Policy

Last updated: [DATE]

Princess Proms ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect when you visit or book through princessproms.com, how we use it, and the rights you have.

Who we are

Princess Proms is operated by [COMPANY NAME], registered in England & Wales at [REGISTERED ADDRESS]. If you have any questions about this policy or your personal data, you can reach us at [CONTACT EMAIL].

Information we collect

When you book tickets, sign up to our mailing list, or contact us, we collect information you provide directly, including your name, email address, phone number, billing and delivery address, and payment details. We also collect limited technical information automatically when you use the site, such as your IP address, browser type, device information, and pages visited, via cookies and similar technologies.

How we use your information

We use your information to process ticket bookings and payments, send booking confirmations and event updates, respond to enquiries, send marketing communications where you've opted in, improve the site and our events, and meet our legal and accounting obligations.

Legal basis for processing

We rely on contract (to fulfil your ticket booking), consent (for marketing emails and non-essential cookies), legitimate interests (to run and improve our business), and legal obligation (for tax and accounting records).

Sharing your information

We don't sell your data. We share it only with trusted third parties who help us run the business, including our payment processor (Stripe/[PROVIDER]), email marketing platform ([PROVIDER]), website host (Squarespace), and venue partners where details are needed to admit you to the event. Each of these has their own privacy safeguards.

How long we keep your data

We keep booking and transaction records for 7 years to meet HMRC requirements. Marketing data is kept until you unsubscribe. Enquiry correspondence is kept for up to 2 years.

Your rights

Under UK GDPR you have the right to access the data we hold about you, correct anything that's inaccurate, ask us to delete it, object to or restrict our processing, and withdraw consent at any time. To exercise any of these, email [CONTACT EMAIL]. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Our site uses cookies to make it work properly and to understand how it's used. You can manage your preferences through the cookie banner or your browser settings.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will always reflect the latest version.